You can raise a return request from here within 1 days of the delivery of the order.
Return Conditions : |
| Items must be unused, with original packaging and tags intact. |
| An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered. |
| Initiating a Return Request : |
| Enter your Rudra Luxe Order ID and Contact Number. Ensure the Order ID is correctly entered |
| Choose the items you wish to return. |
| Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method. |
| Review your information and confirm the return request. |
| Refunds : |
| Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification. |
| Prepaid orders : Refunded to original payment method. |
| COD orders : Refunded to UPI or bank account provided by you. |
| Exchange Policy – Within 10 Days |
| Issue Faced | Exchange Process |
| Damaged Item | Exchange with same item |
| Wrong Item Received | Exchange with same item |
| Size Issue | Exchange with same variant item |